ISO 9001 certification is an ideal way for an organisation to improve the way it operates and manages, irrespective of its size or industry. Most organisations want ISO 9001 certification to qualify for a tender or to achieve preferred supplier status: typically for public sector work. However, there are many other benefits that can be added to these, including:
- Improved internal working leading to less errors and re-work.
- Improved customer satisfaction and loyalty.
- Improved consistency with traceability.
- Improved morale and motivation.
- Preferential insurance premiums.
- Competitive advantage.
- Increased profitability.
- Enhanced status.
In addition, ISO 9001 is designed to be compatible with other management system standards such as ISO 14001 (Environmental), OHSAS 18001 (Health and Safety) and ISO 27001 (Information Security). All or any combination of these complementary standards can be integrated seamlessly. They share many principles, so choosing an integrated management system can provide you with outstanding value for money.
In the UK, central and local government often stipulate the standard within tender documents. The British Assessment Bureau's 2011 Client Satisfaction Survey reported that 44% of respondents said that they had won business as a result of becoming certified to the ISO 9001 quality management standard.